GENERAL TERMS & CONDITIONS FOR RENTAL OF CHALET FALCON / CHALET AIGLE, CHALET AIGLE or CHALET AIGLE APARTMENT
- Deposits and Confirmation
On receipt of a booking confirmation payment, activeFUSION group sarl will send you confirmation of your rental agreement, showing the arrangements booked, the remaining balance due and when this should be paid to ActiveFusion Group Sarl. The contract then exists between the ActiveFusion Group Sarl and the Renter and this contract in all circumstances is governed by this rental agreement.
2. Liability
The Renter and Renter’s Guests shall indemnify and hold harmless the Lessor and activeFUSION group Sarl against any and all claims of personal injury or property damage or loss arising from use of the premises. You will ensure that you have in your possession all necessary and valid travel documents. You accept that you ski and enjoy other winter sports at your own risk within the restrictions imposed by the resort or other authorities. We are not responsible for your actions and these restrictions. It is the condition of every rental that each member of your party is covered by personal holiday/activity insurance, and that the policy covers you adequately for winter sports, third party risks and costs incurred from damage to property or adjacent properties during your stay caused by you or any member of your party, your employees or visitors to the property.
3. Holiday Insurance
It is the condition of every booking that each member of your party is covered by personal holiday insurance, and that the policy covers you adequately for winter sports, third party risks and costs incurred from damage to property or adjacent properties during your stay caused by you or any member of your party, your employees or visitors to the property. Failure to do so is at the risk of the renter.
4. Property Insurance
The Renter undertakes not to do or permit to be done anything which may invalidate the property or property contents insurance.
5. Parties and Gatherings
‘Parties’ and/or gatherings at Chalet Falcon / Chalet Aigle, Chalet Aigle or Chalet Aigle Studio that includes persons not residing at the property are not authorised unless pre-authorisation is requested and provided from the Lessor in writing.
6. Damage and Security Deposits
A damage/security deposit is to be held or credit card or by cash BEFORE access to the property is provided. The Renter shall be responsible for any damage to the rented premises not caused by ActiveFusion Group Sarl or his agents nor resulting from a structural fault. The Renter shall himself keep the leased premises and the contents thereof in good repair and condition and take all the normal measures and precautions to avoid any damage being caused to or by the furniture and fittings (water, electricity etc.). He alone shall be responsible for damage resulting from the failure to observe the above provisions. The Leased premises shall be surrendered at the end of the period of rental in good and damage free condition matching that at the commencement of the period of rental (fair wear and tear excepted), failing which an additional charge will be billed to cover the necessary repairs, cleaning and reconditioning. Items lost or damaged shall be replaced at the expense of the Renter. The Renter also agrees not to make any decorating changes or mark any walls in the property. If the damages exceed the cost of the damage deposit, the additional charges shall be invoiced to the property renter. This includes any excess payments where insurances claims had to be made due to the nature of the damage or accident.
7. Property Access and Inspection
ActiveFusion Group Sarl shall reserve the right at any time to inspect the leased premises or have them inspected, giving at least 24 hours notice.
8. Hot-Tub / Jacuzzi / Swimming Pool usage
Any Hot-tub / Jacuzzi / Swimming Pool is provided for use at the risk of the Renter. It is not possible for Activefusion Group Sarl or the proprietors of Chalet Falcon / Chalet Aigle to provide supervision of Jacuzzi /Hot-tub usage therefore it is at the risk of the Renter.
9. Pets / Animals
No pets shall be allowed on the Property without the prior written consent of the ActiveFusion Group Sarl. No animals are allowed in the properties without prior written consent from ActiveFUSION Group Sarl. An additional cleaning charge and increased damage deposit will be required as part of this consent. If during the stay, damage is caused by the animal we reserve the right to ban the animal from the property.
10. Smoking
No smoking is allowed inside the property at anytime. If this is not adhered to additional charges (minimum of CHF 600) shall be applied to deep clean the property.
11. Transport
Transport offered in ActiveFUSION Group Sarl vehicles during your stay are accepted at your own risk
12. Unaccompanied Children
We will not transport children under the age of 12 unless accompanied by an adult or guardian from the party. In addition, our staff will not be held responsible for any children left unattended within the ActiveFUSION Group Sarl properties.
13. Commercial Filming
Commercial filming and photography is not authorised unless pre-authorisation is requested and provided from ActiveFusion Group Sarl in writing.
14. Chalet Rules and Safety Guideline (Annex 1)
All renters and guests shall abide by the chalet rules and safety guidelines for residing at Chalet Falcon / Chalet Aigle. Please refer to Annex 1.
15. Keys
On arrival at the property you will be issued with a number of keys for the property. If the same number of keys is not returned to the staff at the end of your stay a charge to replace these keys or to change the locks will be payable to ActiveFUSION Group Sarl. This may be deducted from the deposit.
16. Visitors
No additional persons other than those identified in the initial booking may reside at the property during the rental period without prior agreement of ActiveFUSION Group Sarl. If these additional guests are invited to eat or stay overnight, ActiveFUSION Group Sarl reserve the right to charge extra for the services provided.
17. Applicable law and governing jurisdiction
These rental conditions and any matters arising from them are subject to and governed by the laws of Switzerland and cantonal regulations of Valais. For any dispute arising from these booking conditions, the competent court of Bagnes (Switzerland) shall have exclusive jurisdiction.
The present contract takes effect after both parties (ActiveFusion Group Sarl and Renter) on booking confirmation and initial payment is received by Activefusion group Sarl.
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Annex 1. Chalet Falcon / Chalet Aigle Rules & Safety Guidelines
1.Footwear in the Chalet
The main flooring of the chalet is beautiful natural wood. Please help us sustain this by being mindful of your footwear and items you bring onto this surface. The wood is quite soft and can be damaged easily.
We therefore ask that no Skis/Snowboards or ski boots are allowed above the ground floor at garage level, i.e. ski, snowboard and boot storage is allowed in the ski room, garage and technical rooms only. There are custom built ski hooks and boot shelving in the ski room for your convenience.
Outdoor footwear is forbidden on all carpets and wooden floors to also maintain their sustainability.
Outdoor footwear is allowed on the tiled reception, kitchen and dining areas, however, if you prefer to keep these surfaces clean, we suggest to remove all outdoor footwear at the front door or garage entrance. Shoes storage is provided.
2.Fireplace
The fireplace is at the heart of Chalet Falcon / Chalet Aigle and can provide a very cozy feeling and a lovely ambience. There are air vents integrated into the stone hearth to control airflow to the fire. Close these to reduce the fire, open these to increase the fire.
There is also an exhaust vent in the chimney controlled by a handle on the left hand side inside the fireplace. There are 4 settings on this handle. When the handle is down the vent is open, when it is up the vent is closed. PLEASE LEAVE THIS VENT FULLY OPEN, otherwise the chalet is at risk of filling with smoke.
Please be careful when using the fire as this can quickly grow very large is not managed sensibly.
To this end we provide some simply rules about using the fireplace to maximise your enjoyment and safety when using the fire.
*ALWAYs use the fireguard, at all times excluding when adding new wood to the fire. This prevents sparks from leaving the fireplace.
*Do not leave the fire unattended if a fire is burning. Burning embers can be left unattended when the fireguard is in place.
*Please ensure all logs are placed at back of the fire behind the grill area, not in the middle as this will draw smoke into the chalet, and NEVER at the front as this causes a fire risk.
*No more than 3 logs should be on the fire at any given time to maintain control of the fireplace.
Please leave chimney exhaust vent fully open.
Please use the fire/heat protection glove provided when stoking or adding wood to the fire.
*If there are ANY issues or concerns with the fire please call us immediately on +41 (0) 787608666.
*In emergencies CALL THE FIRE DEPARTMENT ON 118
ADDRESS - Chemin de la creuse, 4, Le chable (phonetically said - Shemin de la croos, Cat, Le Shab)
3.Mezzanine
The mezzanine in Chalet Falcon / Chalet Aigle provides a large open feeling to the heart of the chalet.
However, the additional height can be dangerous for small or over energetic children. Please always be in attendance of children when they are on this level.
4.Hot Tub Area (use at own risk!)
The hot-tub is a great place to relax after a long day skiing or hiking in the alps. The hot-tub is maintained for your comfort and will be prepared to heat to 36-37C, if you prefer different temperature, please let us know. The temperature, lights, blowers and jets can all be controlled with the integrated panel. It is also possible for the chalet management to control the hot-tub remotely, therefore please let us know if you would like changes made to the hot-tub before arrival or during your stay.
Please be aware that use of the hot-tub is at your own risk and no supervision is provided by the chalet management.
Please ensure all children that use the hot-tub are supervised at all times.
We refresh the water and chlorine for each guest stay. Please be aware, that in order to do this, we must empty the water and reheat. Reheating occurs at 2C per hour, therefore the hot-tub may not be up to temperature yet on your arrival, but this will reach its set temperature after a few hours.
There is a light above the entrance and exit to the hot-tub for your convenience and safety, this waterproof switch can be accessed while in the hot tub.
Please always close the lid of the hot-tub when not in attendance for safety and energy efficiency purposes (helps keeps the water heated).
Infrared heaters and remote controls are also provided for your enjoyment and comfort while sitting in the hot-tub area.
Please ensure these are always turned off when not in attendance and ALWAYS at the end of an evening.
5. Fish Pond
The water catching barrel in the rear garden is stocked with gold fish. You may feed these fish once a day with the food provided. This is not an ice bath so please DO NOT get in the fish pond as they are likely to harm you and gold fish are known for their deadly venomous bite…..well maybe not, but it will not be very nice for the fish.
6. Sun shades
Sunshades are provided for your comfort in the rear garden areas. There is one attached to the balcony and can be extended with the handle provided, and there is one in the centre of the garden which has a winch system, to open and turn the shade. Please ensure all shades are retracted when the chalet is not in attendance and also when the wind builds. This can occur at any time, but regularly during summer months in the mid afternoon.
7. Mazot / Shed
There is a Mazot / small traditional swiss outdoor storage shed. This is strictly off limits to guests as it contains garden tools and materials which may cause injury or be toxic.
8. Garage
Garage Door access - There is parking inside the chalet garage for 1 car if required. The controls for this are located on the wall of the garage or on the clicker attached to the keys.
Please be VERY CAREFUL regarding the height of your vehicle when accessing the garage. It is the responsibility of the guests to manage and control this and use of the garage is at the risk of the guest.
9. Snow Clearing and Ice Salting
During cold months, snow and ice can build up around the chalet. The Chalet Management will control this to the best of their ability using snow blowers and salt to reduce ice formation.
However, please be mindful and careful during your stay because ice can be very slippery around the chalet and it is not always possible to see it. There is a salt container provided between the garage doors. Please feel free to use this.
10. Smoking
Chalet Falcon / Chalet Aigle is strictly no smoking. Additional charges will apply for any smoking inside the chalet. Smoking is allowed outside, however please be considerate of other guests and dispose of cigarette buts in ash trays or cigarette dispensors only for fire risk and hygiene purposes.
11. Noise
Chalet Falcon / Chalet Aigle is located in a residential area and all guests must respect the canton noise regulations, therefore between 10pm and 6am is quiet time and all external noise must be kept to a minimum.
12.Safety Specific Guidelines
* First Aid Box - This is provided and located in the kitchen cabinet between the dishwasher and sink.
* Fire extinguishers - These are located throughout the chalet. One is located in the kitchen near the bar, one is located outside the guest toilet on the ground floor. And one is located on the garage wall.
* Fire Blanket - A fire blanket is located next to the bar in the dining area.
* Fireplace - ALWAYs use the fireguard, at all times excluding when adding new wood to the fire. This prevents sparks from leaving the fireplace. Do not leave the fire unattended if a fire is burning.
* Smoke Detectors - These are fitted throughout the chalet. If these activate, please exit the property and contact the fire department on 118 and secondly the property management on +41 (0)787608666
* Hot-Tub - Please be aware that use of the hot-tub is at your own risk and no supervision is provided by the chalet management. Please ensure all children that use the hot-tub are supervised at all times.
* Stairs - Please be aware the stairs from the living area to the mezzanine do not have child gates. Children must be accompanied and supervised in these areas at all times.
* Child Guards - There are child guards on the stairs in the reception area. These can be used to protect children or contain pets.
* Ice / Slipping - Please be careful and mindful during your stay. Ice cannot always be managed by the chalet management and it can be very slippery around the chalet.
* Mezzanine - The additional height provide by the mezzanine can be dangerous for small or over energetic children. Please always be in attendance of children when they are on this level.
* Low Beams - Chalet Falcon / Chalet Aigle is a traditional Swiss chalet, and there are exposed beams in the ceiling spaces. Please be very careful of your head especially in the upper bedrooms where it is possible to bump your head.
* Candles - The use of candles is not allowed in Chalet Falcon / Chalet Aigle - This is a significant fire risk.
* Smoking – Strictly no-smoking anywhere inside Chalet Falcon / Chalet Aigle.
* Windows and Blinds - Thermal winds can very easily start quickly in the Bagnes Valley. Please always ensure all windows are closed and shutters secured before leaving the chalet.